Privacy policy

Effective October 24, 2026

Nahuen Factory is an internal ordering tool used only by Nahuen and its own stores. It is not offered to the public.

What we keep

• Logins: each person's name, username and, if an admin adds it, their email (used only to send their sign-up and password links). Passwords are never stored, only a one-way fingerprint of them.
• Orders: the store, the list, the items and quantities, the note, who placed it and when.
• QuickBooks connection: the connected company's ID and name, and the access keys QuickBooks issues. The keys are stored encrypted.
• Special orders: the scan of each customer's order sheet and what's on it (customer name, phone, receipt number, delivery day and the items ordered). To fill in the order, the scan is sent to Anthropic's Claude AI service, which reads it and returns the text; Anthropic doesn't use it to train its models.
• A copy of the factory's product list from QuickBooks (codes, descriptions, prices, tax setting) and the store customers chosen for each store.

Text messages

When a customer says yes at the store, after the employee taking their holiday order asks whether they want a confirmation text (the phone number is only kept on the order if they agree), we text them a confirmation of that order through our messaging provider, Twilio. The phone number is used only for texts about that order. Mobile numbers and text message consent are never sold or shared with third parties or affiliates for marketing or promotional purposes. Reply STOP to stop texts. Details: text message terms.

How it's used

Only to show the order lists, record orders and create the matching invoices in the factory's QuickBooks Online company. The app reads the product and customer lists and creates invoices; it doesn't read or change anything else in QuickBooks.

Nothing is sold, shared with third parties or used for advertising. The app uses no tracking or advertising cookies; one cookie keeps you signed in.

Where it's kept

On Cloudflare's servers (in the United States), sent over encrypted connections (HTTPS).

Removing data

An admin can delete logins at any time. Disconnecting QuickBooks in the app deletes the stored QuickBooks keys and asks QuickBooks to cancel them. To remove anything else, contact the Nahuen admin who gave you your login.